FAQ
How long does production take before shipping?
Every Jessica Germaine garment is made to order, meaning your piece is created specifically for you once your order has been placed. This approach allows us to focus on quality craftsmanship while reducing unnecessary waste and overproduction.
Please allow up to 10 working days for your order to be made before it is dispatched. During collection launches or periods of high demand, production may take slightly longer. We appreciate your patience while we carefully create your garment.
Does Express Shipping make my order faster?
No. Express Shipping only applies to the delivery service after your garment has been completed.
The made-to-order production time of up to 10 working days still applies to all orders, regardless of the shipping method selected at checkout.
How long will delivery take once my order has been dispatched?
Estimated delivery times are:
- UK – Royal Mail Special Delivery: Next Working Day
- UK – Royal Mail Tracked 24: 1–3 Working Days
- Europe (Tracked): 4–7 Working Days
- USA & Canada (Tracked): 4–7 Working Days
- Rest of the World (Tracked): 7–10 Working Days
Please note that delivery estimates are provided as a guide and may occasionally be affected by courier or customs delays.
What if my country isn't available at checkout?
If your country isn't listed, please get in touch with us and we'll do our best to arrange delivery to your location.
Can I cancel or change my order?
As each garment is made specifically for the customer, we begin preparing your order shortly after it is placed. For this reason, we are unable to accept cancellations or changes once an order has been confirmed.
Do you accept returns?
As all Jessica Germaine pieces are made to order, all sales are final. We do not accept returns or offer refunds for change of mind, incorrect sizing or unwanted items.
We encourage customers to carefully review the product description and size guide before placing an order.
What happens if my item arrives faulty?
Although every garment is carefully inspected before dispatch, if you believe your item has a manufacturing fault, please contact us within 7 days of delivery at [jessgermaine0@gmail.com].
Please include your order number, a description of the issue and clear photographs. If the fault is confirmed, we will arrange an appropriate solution, which may include a replacement or repair.
How should I return a faulty item?
If your return has been authorised, the garment must be returned in its original condition with all original packaging, tags and accessories.
Who is responsible once my parcel has been shipped?
Once your order has been handed to the courier, responsibility for delivery rests with the shipping provider. If your parcel is delayed, lost or damaged during transit, we recommend contacting the courier directly for assistance.
Will I have to pay customs or import charges?
International customers may be required to pay customs duties, import taxes or other local fees depending on their country's regulations.
These charges are not included in your order total and are the responsibility of the customer. Jessica Germaine is unable to estimate or control these costs and cannot be held responsible for customs delays.