Made to Order

Every Jessica Germaine piece is individually made to order. We do not hold stock, allowing us to create each garment with the care and craftsmanship it deserves while helping to reduce unnecessary waste.

Please allow up to 10 working days for your order to be produced before it is dispatched.

During collection launches, promotional periods or high order volumes, production may take slightly longer. We appreciate your patience and understanding. All production and delivery timeframes are estimates and may vary.

Please note that selecting an express shipping option only affects the delivery service once your order has been completed. It does not reduce or fast-track the production time.

Delivery

Once your order has been completed, it will be shipped using the delivery service selected at checkout.

Estimated delivery times:

• Royal Mail Special Delivery (Next Working Day) – Next working day
• Royal Mail Tracked 24 – 1–3 working days
• Europe (Tracked) – 4–7 working days
• USA & Canada (Tracked) – 4–7 working days
• Rest of World (Tracked) – 7–10 working days

Delivery estimates are provided as a guide only and may occasionally be affected by courier delays or customs processing.

If your country is not available during checkout, please contact us and we will do our best to arrange shipping.

Once an order has been handed to the courier, Jessica Germaine is not responsible for delays, lost parcels or delivery issues. Any delivery enquiries should be made directly with the shipping provider.

We are unable to deliver to PO Box addresses.

Returns & Exchanges

As every Jessica Germaine garment is made specifically for each customer, all sales are final.

We are unable to accept cancellations, returns, refunds or exchanges for change of mind, incorrect sizing or any other non-fault-related reason.

If your item arrives with a manufacturing fault or has been damaged during production, please contact us within 7 days of receiving your order at [your email address] with your order number and clear photographs of the issue.

If your claim is approved, we will arrange a replacement or another suitable resolution.

Returned items must be sent back in their original condition with all original packaging, tags and accessories included. Returns that do not meet these requirements may not be accepted.

Customers are responsible for return shipping costs unless the item has been confirmed as faulty. We recommend using a tracked and insured shipping service.

Customs, Taxes & Import Duties

All prices are displayed in GBP (£).

International orders may be subject to customs duties, import taxes or additional fees once they arrive in the destination country. These charges are determined by your local customs authority and are the responsibility of the customer.

Jessica Germaine has no control over these charges and cannot be held responsible for customs delays or additional import costs.